Shipping & Returns
Shipping & Returns
At this point, we do not offer rush shipping on any of our orders. We simply are not equipped to offer this service at this point in time and given the cost of the rush shipping relative to the underlying items (air filters are fairly cheap but bulky!) it very rarely makes sense from a consumer perspective to pay for expedited shipping. That being said, we aim to please our customers and if you have a unique situation that requires your order to be expedited, simply contact us and we will do our absolute best to accommodate it.
Shipping outside Canada
Much like the expedited shipping, it very rarely makes economical sense to ship filters outside of Canada. The filters internationally (or to Hawaii and Alaska) is prohibitively expensive relative to the cost of the underlying product. However, we do believe that our business model and filter manufacturing process is unique and aim to be expanding internationally in the future – we will certainly keep you posted.
We have a large and growing wholesale filter business. If you order $1000 or more of air filters at a time, visit our Wholesale Filters Page and submit an application to buy at discounted bulk pricing and save on freight shipping rates.
Returns of products within Canada
At Canadian Air Filters, we strive to provide our customers with the best possible shopping experience. We understand that sometimes a product may not meet your expectations, and we are here to help. This returns policy outlines the guidelines and procedures for returning items purchased from our website.
What is our return window?
We offer a 15-day return window from the date of delivery. This means that you have 15 days to initiate a return if you are not satisfied with your purchase.
How can you return an item?
Returns must be made by mail. To initiate a return, please visit our returns page and follow the instructions provided. We recommend using a trackable shipping method to ensure that your return reaches us safely.
What condition should the item be in?
The item must be in new condition, unused, and in its original packaging. We cannot accept returns for items that have been used or damaged by the customer.
Is there a restocking fee?
Yes, there is a restocking fee of 25% of the product price for all returns. This fee helps cover the costs associated with processing and restocking returned items.
What are the return reasons and fees?
If you are returning an item due to remorse or a change of mind, you will be responsible for the cost of return shipping. However, if the item is defective or damaged upon arrival, we will cover the cost of return shipping and no restocking fee will be applied.
It is important to note that all returns are subject to inspection upon arrival at our facility. If the item does not meet the return criteria outlined in this policy, we reserve the right to refuse the return or apply a partial refund.
We value your satisfaction and want to ensure that you are happy with your purchase. If you have any questions or concerns regarding our returns policy, please don't hesitate to contact our customer service team. We are here to assist you.