Shipping & Returns

At Canadian Air Filters, we take pride in delivering quality air filtration products and excellent service. Please carefully review the following policies before placing your order.

Return & Refund Eligibility

We accept returns only for standard-sized items. Any item labeled as custom-made cannot be returned, refunded, or exchanged under any circumstances, as it is manufactured specifically for the individual customer.

How Do I Know if My Order is Custom?

On each product page, scroll down to the Product Information section. If you see the note:
"This is a custom-sized product Made To Order. This purchase cannot be returned or refunded."
then the item is custom and non-refundable

Return & Refund Window

  • All claims (returns, refund requests, or shipping issues) must be made within 30 days of the order date.

  • Returns requested after this window will not be accepted.

Do We Refund Shipping Costs?

  • Yes, but only if we made an error (e.g., wrong item sent or product defect). In this case, we will cover the return shipping and send out the correct item at no additional charge.

  • If the customer placed the wrong order, we may accept returns only on standard-sized items, but the customer will be responsible for:

    • Shipping the product back to us

    • Covering the cost of shipping for the replacement (if applicable)

Pickups

Customers may choose to pick up their orders at our facility:

📍 15 Melanie Drive, Brampton, ON L6T 4K8
🕒 Monday to Friday, 7:00 AM – 4:30 PM (excluding holidays)

  • There is no charge for pickup.

  • IMPORTANT: If an order is not picked up within 1 month, it will be discarded with no refund issued.

Delivery Areas

We ship across all of Canada, including:

  • Newfoundland

  • Prince Edward Island

  • Yukon

📩 For shipping rates to these regions, please email us at info@canadianairfilters.com and we will provide a quote.
Shipping to all other Canadian postal codes is calculated automatically at checkout.

Free Delivery

We currently offer free delivery within the Greater Toronto Area (GTA) for orders over $1000 before tax.

📩 Please email us if your order qualifies so we can arrange free delivery.

Lead Time vs. Transit Time

Please note that lead time is not the same as shipping time.

  • Lead time is the time it takes to manufacture your filters:

    • 1–2 weeks for standard-sized filters

    • Up to 3 weeks for custom-sized filters

  • Transit time (actual delivery time) depends on your location and the shipping carrier.

If you have any questions, feel free to contact us at:
📧 info@canadianairfilters.com
📞  905 867 3667

Thank you for choosing Canadian Air Filters – proudly made in Brampton, Ontario! 🇨🇦